24/7 support, remote access

24/7 support and remote access

The game hall should work without failures and delays, regardless of the time of day. We provide technical support 24/7, as well as remote access to the system so that you can manage the hall, conduct diagnostics and receive assistance without having to go to the site.

The support service responds to incidents in real time, and specialists can connect to the server or a specific machine via secure channels.

What is included in the service

Component	Opportunities & Benefits
24/7 Support	Technical Support, Consulting, Ticketing
Remote access	Connecting halls to the system via VPN, RDP, SSH or through the cloud interface
Updates and Settings	Make Changes, Patch, Restart Components
Hardware diagnostics	Check the status of machines, software, connections, error logs
Case logging	Record all cases, activity history, SLA metrics

How does it work

1. You contact support by phone, chat or ticket system
2. The specialist connects remotely (by agreement and through a secure channel)
3. Configuring, correcting, or updating
4. All actions are recorded in the log with an indication of the performer and time
5. If necessary, instructions are given or repeated control is performed

Advantages for the hall

Minimize downtime and technical disruption
No need to keep an IT specialist on staff
Control the hall from anywhere in the world
Secure connection with access rights
Manage all changes and cases in an orderly manner

Where especially important

Halls in remote or hard-to-reach regions
High Density Companies
Operators working 24/7 and not allowing downtime
Businesses where operational technical support is critical

24/7 support and remote access ensure continuous operation. We are always in touch, ready to connect, help and resolve the issue - quickly, safely and professionally.