Any integration requires not only high-quality documentation, but also reliable support. We provide a multi-level system of assistance and bug tracking for developers, partners and internal teams so that each issue or incident is recorded, prioritized and resolved as soon as possible.
How support works
| Format | Description |
|---|---|
| Ticket system | Case Registration, Automatic ID Assignment, and Due Date Monitoring |
| Messengers | Support in Slack, Telegram, Discord (for teams and VIP partners) |
| SLA timings | Response timelines and criticality decisions |
| Task statuses | Open → In Progress → Resolved → Closed + comments and action history |
| Case reports | Weekly/Monthly Case Statistics and Analytics |
How bug tracking works
Integration with Jira, GitLab, YouTrack, Trello or other trackers- Synchronize cases with developer tasks
- Business Risk Prioritization (Blocker/Major/Minor)
- Customer Ticket Status Notifications
- Change history and transparent status at each stage
Advantages
Centralized place of communication and fixation of problems- Get the right people involved quickly
- Transparency for the client at all stages of the solution
- Reduced response time and bug fixes
- Improve API quality by analyzing recurring issues
Where especially important
API in critical areas (finance, insurance, medical)- Platforms with high partner activity
- Microservice and distributed architectures
- Mobile products with frequent releases and fast feedback
Support and bug tracking is not just a reaction, it is a service. We will provide a reliable request processing system in which not a single problem will be lost, and each bug will be fixed with due attention and in the right time.
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