Support and bug tracking

Support and bug tracking

Any integration requires not only high-quality documentation, but also reliable support. We provide a multi-level help and bug tracking system for developers, partners and internal teams so that every issue or incident is recorded, prioritized and resolved as soon as possible.

How support works

Format	Description
Ticket system	Registration of cases, automatic assignment of IDs and monitoring of deadlines
Messengers	Support in Slack, Telegram, Discord (for teams and VIP partners)
SLA timings	Response timings and criticality decisions
Task statuses	Open → In Progress → Resolved → Closed + comments and action history
Case Reporting	Weekly/Monthly Case Statistics and Analytics

How bug tracking works

Integration with Jira, GitLab, YouTrack, Trello or other trackers
Synchronize cases with developer tasks
Business Risk Prioritization (Blocker/Major/Minor)
Customer Ticket Status Notifications
Change history and transparent status at each stage

Advantages

Centralized place of communication and fixation of problems
Get the right people involved quickly
Transparency for the client at all stages of the solution
Reduced response time and bug fixes
Improve API quality by analyzing recurring issues

Where especially important

API in critical areas (finance, insurance, medical)
Platforms with high partner activity
Microservice and distributed architectures
Mobile products with frequent releases and fast feedback

Support and bug tracking is not just a reaction, it is a service. We will provide a reliable request processing system in which no problem is lost, and each bug will be fixed with due attention and in the right time.