Telegram casino is not only a beautiful wrapper and convenient WebApp, but also a complex technical infrastructure that requires constant attention. For the stable operation of the project, professional technical support and round-the-clock support are required. Both player confidence and platform profitability depend on uptime.
What is included in the technical support
1. Monitoring and uptime 24/7
WebApp, API, database, CDN availability control- Checking the operation of the Telegram bot and game modules
- Automatic notification of system crashes and booting
- Uptime and Response Time Reports
2. Backups and rollbacks
Daily backups of player data, bets, transactions- Rollback capability for critical errors or failures
- Database Replication for High Availability
3. Updates and implementation of improvements
Technical updates (engine, WebApp, integrations)- Improve UX, implement new features on demand
- Integration of new payment systems and providers
4. Security support
Library and dependency updates- Protection against SQL injection, XSS, initData spoofing
- Logging of suspicious activity and anti-fraud filters
User support
1. Support within Telegram
Answering players' questions through the built-in bot- Complaint Handling, Transaction Assistance, Rebates and KYC
- Quick templates and answers (chatbot or manual)
2. Project Technical Support
Communication channel with the owner of the Telegram casino- Rapid response to failures and cyber attacks
- Maintenance of server infrastructure (Docker, VPS, Firewall)
Reporting and control
| Direction | Metrics |
|---|---|
| Uptime | 99. 9% and above |
| Average response time | <30 minutes for critical requests |
| Bug Fix Deadline | Up to 24 hours (usually faster) |
| System updates | 1-2 times a month or on request |
Support for growth and scale
Migrating to More Powerful Hosting as Traffic Grows- Support for distributed infrastructure (CDN, caches)
- Integration with partner trackers and analytics
- Guarantee of compatibility when updating the Telegram API
Technical support is the basis for the smooth operation of the Telegram casino. Sustainable uptime, fast support, protection against failures and constant development of the platform allow you to focus on marketing and profit, and all technical tasks are entrusted to a professional team.
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