Technical support and support

Technical support and support in the Telegram casino

Telegram casino is not only a beautiful wrapper and convenient WebApp, but a complex technical infrastructure that requires constant attention. For the stable operation of the project, professional technical support and round-the-clock support are required. Both player confidence and platform profitability depend on uptime.

What is included in the technical support

1. Monitoring and uptime 24/7

WebApp, API, database, CDN availability control
Checking the operation of the Telegram bot and game modules
Automatic notification of system crashes and booting
Uptime and Response Time Reports

2. Backups and rollbacks

Daily backups of player data, bets, transactions
Rollback capability for critical errors or failures
Database Replication for High Availability

3. Updates and implementation of improvements

Technical updates (engine, WebApp, integrations)
Improve UX, implement new features on demand
Integration of new payment systems and providers

4. Security support

Library and dependency updates
Protection against SQL injection, XSS, initData spoofing
Logging of suspicious activity and anti-fraud filters

User support

1. Support within Telegram

Answering players' questions through the built-in bot
Complaint Handling, Transaction Assistance, Rebates and KYC
Quick templates and answers (chatbot or manual)

2. Project Technical Support

Communication channel with the owner of the Telegram casino
Rapid response to failures and cyber attacks
Maintenance of server infrastructure (Docker, VPS, Firewall)

Reporting and control

Direction	Metric
Uptime	99. 9% and above
Average response time	<30 minutes for critical requests
Bug Fix Deadline	Up to 24 hours (usually faster)
System updates	1-2 times a month or on request

Support for growth and scale

Migrating to More Powerful Hosting as Traffic Grows
Distributed infrastructure support (CDN, caches)
Integration with partner trackers and analytics
Guarantee of compatibility when updating the Telegram API

Technical support is the basis for the smooth operation of the Telegram casino. Sustainable uptime, fast support, protection against failures and constant development of the platform allow you to focus on marketing and profit, and all technical tasks are entrusted to a professional team.