Roles and rights for managers, support, admins

Roles and rights in the online casino system

Successful management of online casinos is impossible without a well-built role-based access model. Each participant - from the administrator to the support - must have only those rights that are necessary to perform his tasks. This ensures safety, transparency of processes, iminimization of the human factor.

Basic roles and their rights

Role	Description and Access
Administrator	Full system access, including configuration, logs, security, API
Operations Manager	Manage Players, Bonuses, Promos, Reports, Content
Support	Access player profiles, betting and transaction history (read-only)
Analyst	View Reports, Upload Data, Use API
KYC/Risk moderator	Working with verification, risks, security logs
Developer/Integrator	Limited technical access: APIs, logs, webhooks

Access control principles

Principle of least privilege
Each role gets only the access that is needed to perform duties - no more.

Flexible rights setting
The ability to customize access up to individual actions: for example, allow the bonus to be won back, but prohibit its creation.

Logging of all actions
Any changes or actions are recorded: who, what, when - the most important element of control.

Differentiation by IP and Sessions
Additional protection for critical roles - login only from specific IP addresses, one-time tokens.

Managing Roles in the Admin Panel

Modern online casino platforms provide a user-friendly interface for:

• Create and edit roles
• assigning employees to roles
• temporary restriction of rights (for example, during the check),
• import/export rights in JSON or CSV format,
• automatic deactivation by term or inactivity.

Examples of situations

The manager runs the bonus promotion but cannot change the security settings.
Support is reviewing the payout complaint but does not have access to balance editing.
The analyst receives a ROI upload without the ability to see the personal data of the players.

Role management is the foundation of online casino security and efficiency. Properly distributed rights allow the team to work smoothly, quickly and safely, minimizing risks and increasing player confidence. Implementing a clear access model is a critical step for any platform looking for scale and stability.