Effective customer service is impossible without a centralized repository of the entire interaction history. We implement deep integration with leading CRM systems such as HubSpot, Salesforce, Bitrix24 and others through their official APIs.
You can automatically transfer information about customers, payments, activities, bonuses, events and statuses from your platform to CRM, build reports, launch sales funnels and increase marketing efficiency.
What integration allows
| Opportunity | Application |
|---|---|
| Transfer leads and registrations | Send new users directly to CRM |
| Transaction synchronization | Linking purchases, deposits, account status |
| Event automation | Status updates, sending notifications, launching funnels |
| Sales Contact | CRM automatically creates a task or reminder for the active customer |
| Analytics and Reports | Building dashboards based on API and CRM data |
How implemented
Connection via REST API or Webhooks CRM systems- Authorization by OAuth2, tokens or API keys
- Setting up field mapping: name, email, UID, actions, amounts
- Two-way synchronization - both from and to CRM
- Integration with BI panels and mailings (Mailchimp, SendGrid, etc.)
Advantages for the operator
All clients and activities in one system- Funnel transparency and user returns
- Increased marketing and sales efficiency
- Minimizing manual labor and data import errors
- Flexibility: you can connect both cloud and local CRM
Where especially relevant
Companies with Sales and Support- Platforms with registration, replenishment and loyalty funnel
- Operators keeping records of interactions and client activity
- Projects with a focus on retention and personalized communication
CRM integration is your bridge between the technical platform and business intelligence. We will help you build a reliable data flow between the system and CRM so that you can sell more efficiently, hold longer and manage customer experience at a new level.
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