SLA and error documentation

SLA and error documentation

Reliable API integration is built not only on speed, but also on the predictability of crash behavior. We provide complete error code documentation and a Service Level Agreement (SLA) guarantee so that each partner knows what to expect from the system in any environment.

This helps plan architecture, write robust code, and trust integration even in critical scenarios.

What is included in SLA and error documentation

Section	What includes
SLA Metrics	Uptime, Average Response Time, Number of Errors Allowed
Time Schedules	Maximum Response and Incident Response Times
HTTP status	4xx/5xx code decryption, processing guidelines
Response Body Errors	JSON Error Format, 'code', 'message', 'details' fields
Examples of error handling	Examples of handling 401, 403, 429, 500 and other errors
Timeout Behavior	What to Do When Limits Are Exceeded or API Is Unavailable

Why do businesses and developers need it?

Confidence in API stability
Quickly pinpoint cause of failure
Reduce support burden
Automate error handling in client code
Clear system expectations for loads and incidents

How we implement

Publication of documentation on error codes (Swagger, Redoc, Markdown)
Separate section on SLA on the developer portal
Setting SLA metrics via Prometheus, Datadog, UptimeRobot
Integration with alerts and monitoring
Incident support via SLA triggers and ticket system

Where especially important

Financial and insurance services
Mission-critical mobile apps
B2B platforms with a large number of clients
Public APIs that have SLA obligations

SLAs and error documentation are your protection against surprises. We help integrators understand the system, and business - to guarantee the quality of service.