Betting rules, disputes

Rate Rules and Dispute Resolution

Transparent and clear rules for calculating bets are the basis of trust between the player and the platform. The conditions should be clear, uniform for all and applied automatically or manually based on official data. In addition, the platform is required to have a dispute resolution mechanism if the player considers the calculation incorrect.

Basic principles for calculating rates

Principle	Explanation
According to the results of official sources	The result is taken from the sites of leagues, federations, Sportradar, etc.
Bets are calculated after the end of the event	Live bets - at the end of the outcome, Prematch - after the final whistle
If the match is canceled/interrupted	The bet is returned or calculated according to separate rules
Bid invalid with erroneous cap	Cancelable with apparent technical error
Rates from freebets/bonuses	Calculated taking into account the conditions of the bonus (sometimes - without taking into account the amount of freebet)

Controversial situations: examples

Different interpretation of the outcome: for example, a yellow card issued after the final whistle
Change in result after the match: technical defeat, recalculation of points
Different data from sources: differences in statistics (corners, strikes, possession)
Technical glitch: Bid not accepted or calculated incorrectly

How disputes are resolved

Player submits bid via ticket/mail/form with bet ID
The platform revises the rate manually
Official sources are used (defined in the rules)
Review period: up to 72 hours
Consultation with data provider if necessary
The total is recorded and displayed in the player's betting history

Recommendations to players

Always check the rules before placing a bid
Take screenshots when errors or crashes
Consider delays in live event settlements
Use only the official support channel for disputes
Review common platform rules - they take precedence

Advantages of a transparent system

Increased trust from players
Reduce support and manual review
Standardized Conflict Management
License and Regulatory Compliance
Sustainable relationship between platform and audience

The betting rules and dispute resolution procedure are the legal and reputational foundation of the betting platform. The more clearly defined the conditions and faster the controversial situations are processed, the higher the trust and loyalty of the players.