Betting is entertainment, not a way to make money. The platform is obliged to ensure a safe and ethical playing environment, supporting the principles of responsible play. This includes restrictions on deposits and bets, self-exclusion mechanisms, timeouts, and the ability to block an account at your own request. The goal is to prevent the development of addiction, maintain control and protect players.
Responsible Play Fundamentals
| Mechanism | Description |
|---|---|
| Time-out | Temporary restriction of access to the account (from 24 hours) |
| Self-exclusion | Full account blocking for a period of 1 month to unlimited |
| Deposit limits/rates | The player himself sets limits on replenishment, loss or bet size |
| Game history and expenses | Transparent report on sessions, bets, winnings |
| Reminders and Notifications | About time in the game, exceeding limits and possible risks |
Account blocking
The platform can block a player's account in the following cases:- Player self-exclusion or restriction request
- Suspected addiction (frequent bets, complaints from loved ones, violation of rules)
- Failure to comply with the conditions of a responsible game (circumvention of restrictions, multiaccounting)
- Regulator or support service requirement
- The player is informed via email/in the office
- Withdrawals are possible under the returns policy
- Access is restored only after verification and/or expiration of the self-exclusion period
How to activate protection
In the "Responsible game" section in your personal account- By contacting support
- Setting limits - immediately, self-exclusion - with confirmation
- Confirmation of action via email or security code
Working with dependent players
Publishing Useful Information and Dependency Features- Links to professional assistance services (GamCare, Gambling Therapy, etc.)
- Support players in the process of getting out of addiction
- Reports and transparent actions - without pressure and manipulation
Responsible Platform Benefits
Compliance with license requirements (MGA, Curaçao, etc.)- Increase trust and audience retention
- Reduce risks of legal claims and conflicts
- Ethical brand positioning
- Sustained growth due to a loyal and secure audience
Responsible play is not a limitation, but a concern. A platform that respects a player's right to control, provides tools for self-regulation and maintains a balance between excitement and safety, is trustworthy and shows business maturity.
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