Rules for responsible play and blocking

Responsible play and blocking: protecting betting players

Betting is entertainment, not a way to make money. The platform is obliged to ensure safe and ethical conditions of the game, supporting the principles of responsible play. This includes self-restrictions on deposits and bets, mechanisms of self-exclusion, timeouts, as well as the ability to block an account at your own request. The goal is to prevent the development of addiction, maintain control and protect players.

Responsible Play Fundamentals

Mechanism	Description
Time-out	Temporarily restrict account access (from 24 hours)
Self-exclusion	Full account blocking for a period of 1 month to unlimited
Limits on deposits/bets	The player sets limits on replenishment, loss or bet size
Game History and Spending	Transparent report on sessions, bets, winnings
Reminders and notifications	About in-game time, exceeding limits and possible risks

Account blocking

The platform can block a player's account in the following cases:

• Player self-exclusion or restriction request
• Suspected addiction (frequent bets, complaints from loved ones, violation of rules)
• Failure to comply with the conditions of a responsible game (circumvention of restrictions, multiaccounting)
• Regulator or support service requirement

When locked:

• The player is informed via email/in the office
• Withdrawals are possible under the returns policy
• Access is restored only after verification and/or expiration of the self-exclusion period

How to activate protection

In the "Responsible game" section in your personal account
By contacting support
Setting limits - immediately, self-exclusion - with confirmation
Confirmation of action via email or security code

Working with dependent players

Publishing Useful Information and Dependency Features
Links to professional assistance services (GamCare, Gambling Therapy, etc.)
Support players in the process of getting out of addiction
Reports and transparent actions - without pressure and manipulation

Responsible Platform Benefits

Compliance with license requirements (MGA, Curaçao, etc.)
Increase trust and audience retention
Reduce risks of legal claims and conflicts
Ethical brand positioning
Sustained growth from loyal and protected audiences

Responsible play is not a limitation, but a concern. A platform that respects a player's right to control, provides tools for self-regulation and maintains a balance between excitement and safety, is trustworthy and shows business maturity.