Manual balance replenishment

Manual balance replenishment

In real work with users, non-scheduled accrual of funds is often required - be it a bonus, compensation, service transfer or a gift to a VIP client. We implement a safe and controlled function of manual replenishment of the balance through the back office, with the obligatory indication of the reason, logging of actions and differentiation of access by roles.

This tool allows you to act quickly, transparently and without risk.

What can be accrued manually

Accrual Type	Use Cases
Main balance	Direct amount credited to the user - by the decision of the moderator
Bonus funds	Accrual as part of a promo or support request
Reimbursements	Technical Error Refund, Bid Cancellation, Payment Delay
Business transfers	Transfer funds between accounts (when merging, manual moderation)

Security & Surveillance

Access only for certain roles (financier, support, admin)
Mandatory reason and comment on accrual
Log transactions and profile history
User notification (optional)
Maximum amount/day limits for each operator

Advantages

Flexibility in solving non-standard cases
Transparency of all accruals and elimination of disputes
Simplified support and moderation
Minimizing abuse through logging and roles
Improve customer experience and loyalty

Where especially important

Casino and Balance Platforms
Wallets, payment services, crypto exchanges
Platforms with bonuses, discounts and cashback
Products with personal rates and VIP clients

Manual replenishment is a tool of trust and service. We create a safe and flexible mechanism with which your team can help users quickly and accurately - without risk and chaos in reporting.