In real work with users, unscheduled accrual of funds is often required - be it a bonus, compensation, service transfer or a gift to a VIP client. We implement a safe and manageable function of manual replenishment of the balance through the back office, with the obligatory indication of the reason, logging of actions and differentiation of access by roles.
This tool allows you to act quickly, transparently and without risk.
What can be accrued manually
| Accrual type | Use cases |
|---|---|
| Basic balance | Direct amount credited to the user - by the decision of the moderator |
| Bonus funds | Accrual as part of promotional or support request |
| Compensations | Technical Error Refund, Bid Cancellation, Payment Delay |
| Service translations | Transfer funds between accounts (when merging, manual moderation) |
Security & Surveillance
Access only for certain roles (financier, support, admin)- Mandatory reason and comment on accrual
- Log transactions and profile history
- User notification (optional)
- Maximum amount/day limits for each operator
Advantages
Flexibility in solving non-standard cases- Transparency of all accruals and elimination of disputes
- Simplified support and moderation
- Minimizing abuse through logging and roles
- Improve customer experience and loyalty
Where especially important
Casino and Balance Platforms- Wallets, payment services, crypto exchanges
- Platforms with bonuses, discounts and cashback
- Products with personal rates and VIP clients
Manual replenishment is a tool of trust and service. We create a secure and flexible mechanism with which your team can help users quickly and accurately - without risk and chaos in reporting.
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