Managing transactions, claims, and user activities in the back office requires a clear status system that reflects the current status of each process. We implement a convenient model with the main statuses - "Pending," "Successful," "Error," "Rejected," which apply to all key operations: deposits, conclusions, requests for support, accruals, KYC and much more.
Basic statuses and their purpose
| Status | Appointment |
|---|---|
| Expects | Operation started but not yet completed (in process, under review) |
| Successfully | Operation completed with no errors, result committed |
| Mistake | The operation completed with a technical error or system failure |
| Rejected | Transaction was manually rejected or failed automatic review |
Where statuses apply
Deposits and conclusions
Bonus accruals
Verification Requests
Support tickets
Orders, reservations, transactions
Internal processes (KYC, limits, locks, etc.)
Status System Functions
Automatic switching at process termination
Manual status management (by role)
Status change notifications
Logging change history
Filtering and Status Reporting in the Interface
Advantages
Increase transparency of all processes
Rapid operator orientation by task status
Responsive Error and Deviation Control
Unified approach for different modules
Reasonable history of each transaction
Where especially important
Casinos and financial platforms
Products with claims, transactions and manual moderation
Services with KYC, tickets, requests and balance
Marketplaces, SaaS and products with operational cycle
The status system is an indicator of the life of all processes. We will help you implement a single, logical and customizable approach to statuses so that every step in the system is understandable and manageable.