In real work with users, unscheduled accrual of funds is often required - be it a bonus, compensation, service transfer or a gift to a VIP client. We implement a safe and manageable function of manual replenishment of the balance through the back office, with the obligatory indication of the reason, logging of actions and differentiation of access by roles.
This tool allows you to act quickly, transparently and without risk.
What can be accrued manually
| Accrual type | Use cases |
|---|---|
| Basic balance | Direct amount credited to the user - by the decision of the moderator |
| Bonus funds | Accrual as part of promotional or support request |
| Compensations | Technical Error Refund, Bid Cancellation, Payment Delay |
| Service translations | Transfer funds between accounts (when merging, manual moderation) |
Security & Surveillance
Access only for certain roles (financier, support, admin)
Mandatory reason and comment on accrual
Log transactions and profile history
User notification (optional)
Maximum amount/day limits for each operator
Advantages
Flexibility in solving non-standard cases
Transparency of all accruals and elimination of disputes
Simplified support and moderation
Minimizing abuse through logging and roles
Improve customer experience and loyalty
Where especially important
Casino and Balance Platforms
Wallets, payment services, crypto exchanges
Platforms with bonuses, discounts and cashback
Products with personal rates and VIP clients
Manual replenishment is a tool of trust and service. We create a safe and flexible mechanism with which your team can help users quickly and accurately - without risk and chaos in reporting.