Automatic bonus campaigns are good, but in real work it is often necessary to assign a bonus manually: for loyalty, on request in support, as compensation or by decision of the VIP manager. We implement a manual bonus assignment module in the back office, where operators can issue freespins, cashback, fixed amounts or individual promotions, while the system retains transparency and control.
What can be assigned manually
| Bonus type | Use cases |
|---|---|
| Frispins | Specific number of spins for a specific game or provider |
| Cashback | Manually return a portion of a loss for a specific period or session |
| Fixed amount | Bonus accrual to the account (main or bonus) with wagering conditions |
| Personal promos | VIP rewards, holidays, manual stock activations, promo testing |
Interface capabilities
Player selection by ID, email or tag
Mandatory assignment reason
Link to the operator or manager who issued the bonus
Setting Validity, Vager, Game and Conditions
Notification of the player in your personal account or by email
Logging of all manual bonuses with export to the report
Advantages
Quick resolution of non-standard cases and complaints
Improve loyalty and retention of valuable players
Control and transparency of manual actions of employees
Flexible tool for working with VIP and high-risk segments
Ability to test promo before mass launch
Where especially important
Online casinos and gambling projects with VIP department
Mobile apps with user promotions
Cashback and Incentive Financial Platforms
Loyalty programs and P2E games
Manual bonuses are flexibility when automation lacks personalization. We will provide a convenient and secure tool with which each bonus will be issued on time, taking into account the context and under full control.