Automatic bonus campaigns are good, but in real work it is often necessary to assign a bonus manually: for loyalty, on request in support, as compensation or by decision of the VIP manager. We implement a manual bonus assignment module in the back office, where operators can issue freespins, cashback, fixed amounts or individual promotions, while the system retains transparency and control.
What can be assigned manually
| Bonus type | Use cases |
|---|---|
| Frispins | A certain number of spins for a specific game or provider |
| Cashback | Manual return of part of the loss for a certain period or session |
| Fixed amount | Accrual of bonus to the account (main or bonus) with wagering conditions |
| Personal promos | VIP rewards, holidays, manual stock activations, promo testing |
Interface capabilities
Player selection by ID, email or tag- Mandatory assignment reason
- Link to the operator or manager who issued the bonus
- Setting Validity, Vager, Game and Conditions
- Notification of the player in your personal account or by email
- Logging of all manual bonuses with export to the report
Advantages
Quick resolution of non-standard cases and complaints- Improve loyalty and retention of valuable players
- Control and transparency of manual actions of employees
- Flexible tool for working with VIP and high-risk segments
- Ability to test promo before mass launch
Where especially important
Online casinos and gambling projects with VIP department- Mobile apps with user promotions
- Cashback and Incentive Financial Platforms
- Loyalty programs and P2E games
Manual bonuses are flexibility when automation lacks personalization. We will provide a convenient and secure tool with which each bonus will be issued on time, taking into account the context and under full control.
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