Assigning bonuses manually (freespins, cashback, etc.)

Assigning bonuses manually (freespins, cashback, etc.)

Automatic bonus campaigns are good, but in real work it is often necessary to assign a bonus manually: for loyalty, upon request in support, as compensation or by decision of the VIP manager. We implement modular bonus assignment in the back office, where operators can issue frispins, cashback, fixed amounts or individual promotions, while the system retains transparency and control.

What can be assigned manually

Bonus Type	Usage Examples
Frispins	A certain number of spins for a specific game or provider
Cashback	Manually return a portion of a loss for a specific period or session
Fixed amount	Bonus accrual to an account (main or bonus) with wagering conditions
Personal Promo	VIP Awards, Holidays, Manual Promotion Activations, Promo Testing

Interface capabilities

Player selection by ID, email or tag
Mandatory assignment reason
Link to the operator or manager who issued the bonus
Setting Validity, Vager, Game and Conditions
Notification of the player in your personal account or by email
Logging of all manual bonuses with export to the report

Advantages

Quick resolution of non-standard cases and complaints
Improve loyalty and retention of valuable players
Control and transparency of manual actions of employees
Flexible tool for working with VIP and high-risk segments
Ability to test promo before mass launch

Where especially important

Online casinos and gambling projects with VIP department
Mobile apps with user promotions
Cashback and Incentive Financial Platforms
Loyalty programs and P2E games

Manual bonuses are flexibility when automation lacks personalization. We will provide a convenient and secure tool with which each bonus will be issued on time, taking into account the context and under full control.