A reliable back office should not only manage users, but also save a complete history of their actions. We implement an audit module that records every step: logging in, changing data, performing operations, pressing buttons, contacting support and much more.
This functionality is necessary for analytics, security, incident investigation and user path optimization.
What an audit records
| Action type | Examples |
|---|---|
| Authorization | In/Out, IP, Device, Geolocation, Result (Success/Failure) |
| Profile changes | Change email, password, settings, language, tag, role, etc. |
| Financial transactions | Deposits, withdrawals, cancellations, bonuses, promotional codes |
| Gaming activity | Bets, wins, game starts, cancellations |
| Cases and actions | Tickets, complaints, confirmations, actions on buttons or forms |
Functions and interface
Search and filter by activity type, period, IP, session- Group by date, type, importance
- Activity summary per session or per period
- Bind to administrator or operator (if manual)
- Export Activity Log (CSV/JSON/PDF)
Advantages
Increase transparency of user behavior- Rapid investigation of disputes
- Behavior analysis and UX improvement
- Compliance and audit policies
- Support, Security and Analytics Tool
Where especially important
Casino, betting, gambling platforms- Financial products, wallets, crypto exchanges
- Transaction, Bonus, and Case Platforms
- Services with personal accounts and complex logic of actions
Action history is about control, proof and understanding. We will implement an audit module that will show exactly what the user did, when, where and with what result - in a convenient and safe format.
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