A reliable back office should not only manage users, but also keep a complete history of their actions. We implement an audit module that records every step: logging in, changing data, performing operations, pressing buttons, contacting support and much more.
This functionality is necessary for analytics, security, incident investigation and user path optimization.
What an audit records
| Action type | Examples |
|---|---|
| Authorization | In/Out, IP, Device, Geolocation, Result (Success/Failure) |
| Profile changes | Change email, password, settings, language, tag, role, etc. |
| Financial transactions | Deposits, withdrawals, cancellations, bonuses, promotional codes |
| Gaming activity | Bets, wins, game starts, cancellations |
| Cases and actions | Tickets, complaints, confirmations, actions on buttons or forms |
Functions and interface
Search and filter by activity type, period, IP, session
Group by date, type, importance
Activity summary per session or per period
Bind to administrator or operator (if manual)
Export Activity Log (CSV/JSON/PDF)
Advantages
Increase transparency of user behavior
Rapid investigation of disputes
Behavior analysis and UX improvement
Compliance and audit policies
Support, Security and Analytics Tool
Where especially important
Casino, betting, gambling platforms
Financial products, wallets, crypto exchanges
Transaction, Bonus, and Case Platforms
Services with personal accounts and complex logic of actions
Action history is about control, proof and understanding. We will implement an audit module that will show exactly what the user did, when, where and with what result - in a convenient and safe format.