Managing transactions, claims, and user activities in the back office requires a clear status system that reflects the current status of each process. We implement a convenient model with the main statuses - "Pending," "Successful," "Error," "Rejected," which apply to all key operations: deposits, conclusions, requests for support, accruals, KYC and much more.
Basic statuses and their purpose
| Status | Appointment |
|---|---|
| Expects | Operation started but not yet completed (in progress, under review) |
| Successfully | Operation completed with no errors, result committed |
| Mistake | The operation completed with a technical error or system failure |
| Rejected | Transaction was manually rejected or failed automatic review |
Where statuses apply
Deposits and conclusions- Bonus accruals
- Verification Requests
- Support tickets
- Orders, reservations, transactions
- Internal processes (KYC, limits, locks, etc.)
Status System Functions
Automatic switching at process termination- Manual status management (by role)
- Status change notifications
- Logging change history
- Filtering and status reports in the interface
Advantages
Increase transparency of all processes- Rapid operator orientation by task status
- Responsive Error and Deviation Control
- Unified approach for different modules
- Reasonable history of each transaction
Where especially important
Casinos and financial platforms- Products with claims, transactions and manual moderation
- Services with KYC, tickets, requests and balance
- Marketplaces, SaaS and products with operational cycle
The status system is an indicator of the life of all processes. We will help you implement a single, logical and customizable approach to statuses so that every step in the system is understandable and manageable.
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