For effective support and analysis, it is important to see the current activity of users at any time. We are introducing the Active Games/Sessions module, which displays in real time who is playing what, how long the session lasts, how much is delivered and which game is running.
This allows you to track delays, frozen states, prevent errors and respond quickly to calls, especially in the event of freezes, disputes or technical failures.
What the module shows
| Indicator | Description |
|---|---|
| User | ID, name, status, country, VIP level |
| Active play | Name and provider of the slot/table, game ID |
| Time in session | From start to current moment |
| Rates/Balance | Last bid, balance at launch, changes |
| Session status | Active/Completed/Interrupted/Frozen |
| Related data | IP, device, login channel, promo mode and bonuses |
Interface capabilities
Filtering by provider, user, game status- Real-time data update
- Force session termination (by role)
- Reporting on active games and load on providers
- Integration with logs of bets, bonuses, transactions and anti-fraud system
Advantages
Increased transparency and control at peak times- Respond quickly to support requests
- Detecting frozen or failed sessions
- Analytics of game peaks and user engagement
- Moderation, VIP and Technical Services Tool
Where especially important
Online casinos with live games and slots- Platforms with long bets (live betting, tournaments)
- Games with real money, bonuses and progressive jackpots
- Services with gaming campaigns and marathons
Active games and sessions are the online pulse of your project. We will provide a tool with which you will see everything that happens in the game here and now - in order to respond in time, protect users and optimize the platform.
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