Active games/sessions

Active games/sessions

For effective support and analysis, it is important to see the current activity of users at any time. We are introducing the Active Games/Sessions module, which displays in real time who is playing what, how long the session lasts, how much is delivered and which game is running.

This allows you to track delays, frozen states, prevent errors and quickly respond to calls, especially in the event of freezes, disputes or technical failures.

What the module shows

Indicator	Description
User	ID, Name, Status, Country, VIP Level
Active game	Slot/table name and provider, game ID
Session time	From start to current
Bets/balance	Last bet, balance at launch, changes
Session State	Active/Ended/Aborted/Frozen
Related Data	IP, Device, Login Channel, Promo Mode and Bonuses

Interface capabilities

Filtering by provider, user, game status
Real-time data update
Force session termination (by role)
Reporting on active games and load on providers
Integration with logs of bets, bonuses, transactions and anti-fraud system

Advantages

Increased transparency and control at peak times
Respond quickly to support requests
Detecting frozen or failed sessions
Gaming Peaks and User Engagement Analytics
Moderation, VIP and Technical Services Tool

Where especially important

Online casinos with live games and slots
Platforms with long bets (live betting, tournaments)
Games with real money, bonuses and progressive jackpots
Services with gaming campaigns and marathons

Active games and sessions are the online pulse of your project. We will provide a tool with which you will see everything that happens in the game here and now - to respond in time, protect users and optimize the platform.