Transparency of finances is key to trust and effective support. We implement in the back office a detailed history of all user balance changes, including deposits, withdrawals, bonuses, adjustments, cancellations and deductions. Each movement of funds is accompanied by a date, cause and source, which allows you to analyze behavior, identify errors and resolve disputes in seconds.
What is fixed
| Movement type | Examples |
|---|---|
| Deposits | Replenishment through payment gateways, manual accruals, bonus funds |
| Write-offs | Withdrawals, purchases, rates, holds |
| Charges | Automatic and manual bonuses, promotions, cashback |
| Adjustments | Manual balance changes with reason and administrator log |
| Cancellations and returns | Denied payments, chargebacks, or reversals |
Interface functions
Filtering by date, type, amount, transaction ID- Search transactional ID, source, or administrator
- Comments on each operation (from user and moderator)
- Export to CSV/Excel for financial reports
- Link to specific employee actions or system events
Advantages
Complete transparency of funds movement- Convenience for operators, support and financial team
- Quick resolution of disputes and complaints
- User financial activity analytics capability
- Increased trust from users and auditors
Where especially important
Online casinos, betting and gaming platforms- Financial services, crypto wallets and investment products
- Marketplaces, platforms with a payment system and returns
- Applications with bonus/balance model
Transaction history is proof and reliance. We create a module that gives access to every penny: who, when, why - everything is visible, everything is fixed.
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