Transaction and Balance History

Transaction and Balance History

Transparency of finances is key to trust and effective support. We introduce into the back-office history all changes to the user's balance, including deposits, conclusions, bonuses, adjustments, cancellations and deductions. Each movement of funds is accompanied by an addressable, cause and source, which allows you to analyze behavior, identify errors and resolve disputes in seconds.

What is fixed

Movement type	Examples
Deposits	Replenishment through payment gateways, manual accruals, bonus funds
Charges	Withdrawals, Purchases, Rates, Holds
Accruals	Automatic and manual bonuses, promotions, cashback
Adjustments	Manual balance changes with reason and administrator log
Cancellations and Reversals	Denied Payments, Chargebacks, or Reversals

Interface functions

Filtering by date, type, amount, transaction ID
Search transactional ID, source, or administrator
Comments on each operation (from user and moderator)
Export to CSV/Excel for financial reports
Link to specific employee actions or system events

Advantages

Complete transparency of funds movement
Convenience for operators, support and financial team
Quick resolution of disputes and complaints
User financial activity analytics capability
Increased trust from users and auditors

Where especially important

Online casinos, betting and gaming platforms
Financial services, crypto wallets and investment products
Marketplaces, platforms with payment system and returns
Applications with bonus/balance model

Transaction history is proof and reliance. We create a module that gives access to each penny: who, when, why - everything is visible, everything is fixed.