Sometimes automatic processes are not enough - operator intervention is required to edit the profile or adjust the user balance. We implement a safe and transparent mechanism that allows you to manually make changes, while recording all actions in the audit log.
This functionality is necessary for resolving disputes, manual compensation, error elimination or data moderation.
What you can edit
| Section | Opportunities |
|---|---|
| Personal data | Change name, email, phone, interface language, tags, source |
| Status and role | Assign/remove roles, activate/lock user |
| Balance and bonuses | Manual crediting/debiting of funds, adjustment of bonus account |
| Profile settings | Limits, geography, time parameters, individual conditions |
Security & Surveillance
Differentiate access by role (e.g. supervisors only)- Confirm Password or 2FA
- Mandatory reason for editing
- Audit log: who, what, when and why changed
- Notifications or automatic alerts for major changes
Advantages
Flexibility of management in non-standard situations- Fast error correction without developer intervention
- Transparency and control over personnel actions
- Improve customer experience through operational solutions
- Increased confidence in the system from support and management
Where especially important
Cash balance platforms (casinos, wallets, trading)- Fintech products with user support
- E-commerce with manual processing of offsets and returns
- Services with custom conditions for VIP clients
Manual editing is a rapid response tool. We will implement a secure interface that allows you to act accurately, transparently and with full responsibility for each change.
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