TITO system for gambling halls

The TITO system for gambling halls is a ticket-in ticket-out technology that allows the player to use the ticket instead of working directly with cash on the slot machine.

The player deposits funds, receives the ticket, uses it on the machine, and then can redeem the ticket at the checkout or apply it on another device.

Such a system helps the operator reduce the number of cash transactions, speed up the service of players and make financial accounting more transparent.

What is TITO

TITO stands for ticket-in ticket-out.

• the player receives a ticket;
• the ticket contains an amount or a unique code;
• the player inserts the ticket into the gaming machine;
• the machine reads the ticket and credits the balance;
• after the game, the player can print a new ticket;
• the ticket can be redeemed at the checkout or reused.

For the gambling hall, TITO becomes a connecting module between machines, cash registers, payments and reporting.

Why TITO needs a gambling hall

The TITO system helps the operator reduce manual cash handling and speed up operations inside the hall.

• replacement of direct cash turnover with tickets;
• speeding up the replenishment of slot machines;
• simplification of payments;
• reducing the load on the cashier;
• reduction of personnel errors;
• control of movement of means;
• activity logging;
• relationship with reporting and GGR.

For the player, TITO makes the process more convenient. For the operator - more transparent and safer.

How the TITO process works

The TITO process can be divided into several stages.

Each stage must be recorded in the event log.

TITO's connection to slot machines

The TITO system must be connected to machines or terminals in the hall.

• which machine accepted the ticket;
• which machine issued the ticket;
• what amount was credited;
• what amount remained after the game;
• When the operation was performed
• whether the ticket was reused;
• whether there is an error reading the ticket;
• is there a suspicious operation.

This helps the operator to see the movement of funds between the devices and the cash register.

Ticket office and redemption

The cash system is an important part of the TITO infrastructure.

• Ticket verification
• ticket redemption;
• paying the player;
• cancellation of the operation;
• manual check;
• blocking a suspicious ticket;
• reconciliation of transactions per shift.

For security, each transaction must be associated with a cashier, shift, time and specific ticket.

Ticket reuse

One of the advantages of TITO is the ability to reuse funds inside the hall.

• get a ticket after the game;
• move to another machine;
• Reuse the ticket
• combine the gameplay without going to the checkout;
• redeem the ticket later.

This speeds up the movement of players around the hall and reduces the number of box office operations.

Safety control

The TITO system should protect the operator from errors and abuse.

• uniqueness of the ticket;
• ticket status;
• validity period;
• reuse;
• attempted double repayment;
• suspicious amounts;
• Off-shift activities
• cashier's actions;
• abnormal events on the machine.

If a ticket has already been used or blocked, the system should not allow redeeming.

TITO Activity Logs

All ticket operations must be saved in the logs.

• creating a ticket;
• ticket use;
• printing a new ticket;
• ticket redemption;
• cancellation of the operation;
• read error;
• ticket blocking;
• manual check;
• cashier action;
• communication with the machine or terminal.

Magazines help to sort out controversial situations and conduct internal controls.

TITO and Reporting

The TITO system should be related to the reporting of the gambling hall.

• Number of tickets created
• number of tickets redeemed;
• amount of active tickets;
• the amount of tickets redeemed;
• the amount of expired tickets;
• operations on automatic machines;
• Cash desk transactions
• Shift operations
• suspicious activities;
• discrepancies.

Such reporting helps control cash flow and reconcile TITO transactions with cash and game data.

Communication with GGR

TITO does not replace the calculation of GGR, but helps to more accurately control the movement of funds.

• player bets;
• payments to players;
• GGR;
• tickets created;
• redeemed tickets;
• ticket balances;
• cash transactions;
• operations on automata.

GGR is calculated as the difference between player bets and player payouts.

TITO helps test how gaming metrics relate to tickets, checkout and actual payouts.

Integration

The TITO system usually works in conjunction with other platform modules.

• slot machines;
• cash system;
• a gaming hall management system;
• a player wallet system;
• payment providers;
• monitoring server;
• BI analytics;
• regulatory reporting;
• safety module;
• AML and KYC control.

Integrations allow the operator to see TITO operations not separately, but as part of the overall financial infrastructure of the hall.

For one hall and network of objects

TITO can be used in a single gambling hall or in a network of halls.

For one object, the system helps to control tickets, ticket office and machines.

• centralized ticket monitoring;
• uniform repayment rules;
• location reports;
• Comparison of cash transactions
• control of suspicious actions;
• uniform validity periods of tickets;
• network summary analytics.

This helps the operator scale the TITO model without manually controlling each location.

Why do you need a TITO system

TITO-system is needed for more convenient, fast and controlled work with the player's balance inside the gambling hall.

• reduce the number of cash transactions;
• speed up player service;
• link machines and cash register;
• control tickets;
• reduce human errors;
• Maintain transaction logs
• check disputes;
• generate reports;
• match TITO, cash and GGR;
• manage a network of halls.

For the player, TITO simplifies the transition between machines. For the operator, it strengthens control over operations and reduces operational risks.