Gaming machine management

Gaming machine management is a software module for controlling gaming devices in a gambling hall, gaming hall or network of ground-based gambling locations.

The system helps the operator see the status of each machine, track bets and payouts, monitor errors, analyze GGR and reduce equipment downtime.

What Gaming Machine Management Involves

• Monitor device status
• control of active and inactive machines;
• accounting for rates and payments;
• GGR calculation;
• Error control
• service events;
• connection to cash system;
• TITO operations;
• non-cash payments;
• activity logs;
• Device reports
• centralized control of automatic circuit.

The main task of the system is to make the operation of the machines transparent for the administrator, technical specialist and business owner.

For which objects is suitable

Operators who work with ground equipment need to manage gambling machines.

The system can be used both for one hall and for a network of objects with a large number of devices.

Automatics condition monitoring

It is important for the operator to understand which machines work normally and which require verification.

• the machine is active or off;
• there is a connection to the server or not;
• the game is available or blocked;
• there is a technical error or not;
• when was the last event;
• Which software version is installed
• which machine is idle;
• which device requires maintenance.

Such control helps to quickly respond to technical problems and not lose revenue due to downtime of equipment.

Accounting of rates and payments

The gaming machine is associated with financial transactions, so the system must accurately record gaming performance.

• the amount of bets;
• the amount of payments;
• number of gaming sessions;
• device activity;
• automatic revenue;
• GGR;
• returns;
• manual adjustments;
• abnormal deviations.

This data helps the operator understand which machines work efficiently and which require analysis or rearrangement.

GGR on gambling machines

GGR is one of the key indicators for evaluating the operation of machines.

It is calculated as the difference between player bets and player payments.

• player bets minus player payouts = GGR

GGR is not net income. This is gross gaming income before taxes, commissions, bonuses, rent, salaries and other expenses.

It is important for the operator to see GGR for each machine, hall, shift and location.

Monitoring errors and technical events

Technical monitoring helps reduce equipment downtime.

• machine errors;
• loss of communication;
• reboot;
• unavailability of the game;
• payment module failure;
• TITO operation failed;
• opening of the housing;
• service intervention;
• changing settings;
• abnormal event.

If the machine fails, the technician receives information faster and can quickly fix the problem.

Cash, TITO and payments

Gaming machine management is often associated with cash and payment modules.

• cash transactions;
• TITO tickets;
• non-cash payments;
• a player's wallet;
• replenishment of the balance sheet;
• withdrawal of funds;
• Ticket verification
• ticket redemption;
• transaction history;
• transaction limits.

This approach allows you to connect gaming devices with the general financial infrastructure of the hall.

Event logs

All important actions on machines must be saved in the logs.

• turning on the machine;
• switching off the machine;
• device error;
• status change;
• changing settings;
• service action;
• Cash transaction
• TITO operation;
• payment event;
• suspicious action.

Logs help sort out controversial situations, monitor staff and prepare data for internal security.

Roles and accesses

The management of gambling machines must take into account the rights of employees.

• administrator;
• shift manager;
• technician;
• cashier;
• financial manager;
• compliance specialist;
• network owner.

Each role gets access to only the functions it needs.

For example, a technician may see errors and service events, but should not edit financial statements. The cashier can work with payments, but must not change the machine settings.

Machine Reporting

The system should generate clear reports for management.

• number of active machines;
• loading devices;
• the amount of bets;
• the amount of payments;
• GGR;
• revenue from automatic machines;
• revenue by shift;
• equipment errors;
• downtime;
• frequency of maintenance;
• abnormal events.

Such reporting helps make decisions on the placement of machines, equipment updates and hall management.

Centralized machine network management

If the operator works with several rooms, the control of the machines must be centralized.

• how many machines work in each location;
• Which devices are disabled
• where there are errors;
• which machines give more GGR;
• which halls require inspection;
• which devices are idle;
• what machines need to be serviced;
• how network revenue changes.

This is especially important for operators who manage multiple facilities and want to see a single picture across the infrastructure.

Integration

The gaming machine control module may be coupled to other systems.

• a gaming hall management system;
• cash system;
• TITO system;
• payment providers;
• purse system;
• bonus system;
• monitoring server;
• BI analytics;
• regulatory reporting;
• safety system.

Integrations allow you not to collect data manually and use machines as part of a single platform.

Why you need to manage gambling machines

Gaming machines are needed to control equipment, financial transactions and the technical condition of devices.

• see the status of each machine;
• control rates and payments;
• analyze GGR;
• reduce equipment downtime;
• Find errors faster
• monitor TITO and payments;
• Maintain event logs
• Share employee rights
• generate reports on the hall;
• control the network of automatic machines.

For one hall, this is a daily control tool. For a network of gambling halls - the basis of centralized control of gaming equipment.