Software for the arcade

Slot machine hall software is a specialized system for managing slot machines, cash registers, tickets, payments, payments, shifts and reporting.

The operator needs such software to see the operation of each machine, control cash transactions, reduce equipment downtime and analyze the profitability of the hall.

What does the software for the arcade include?

• gaming machine control;
• Device status monitoring
• cash transactions;
• TITO tickets;
• non-cash payments;
• players' wallets;
• bonuses and loyalty;
• accounting for rates and payments;
• GGR reporting;
• event logs;
• personnel control;
• monitoring incidents.

The main task of such software is to make the work of the hall transparent and manageable.

For which objects is suitable

Software for the arcade can be used in different formats of the ground gambling business.

The system can work both for one small hall and for a network of objects.

Slot machine management

It is important for the operator to see the state of each slot machine.

• the machine is on or off;
• the game is available or blocked;
• there is a technical error or not;
• what amount of bets went through the machine;
• what amount was paid;
• which GGR is generated;
• which machine is idle;
• Which device requires maintenance
• when was the last event.

This helps to quickly find faults and evaluate the effectiveness of each device.

Cash and disbursements

The cash register unit is responsible for the movement of funds inside the hall.

• opening of the shift;
• closing the shift;
• Cash acceptance
• non-cash transactions;
• payments to players;
• replenishment of the balance sheet;
• withdrawal of funds;
• manual adjustments;
• cash discrepancies;
• cashier's actions.

For the operator, this is an important tool for controlling money and reducing personnel errors.

TITO for the arcade

TITO stands for ticket-in ticket-out.

In such a model, the player uses a ticket instead of direct work with cash on the machine.

• creating a ticket;
• Ticket verification
• using the ticket on the machine;
• ticket redemption at the ticket office;
• ticket reuse;
• Ticket transaction log
• monitoring suspicious transactions.

TITO helps speed up player service and make it easier to record hall operations.

Non-cash payments and wallets

The modern arcade can work not only with cash.

• player cards;
• internal wallets;
• QR payments;
• bank cards;
• payment terminals;
• replenishment of the balance sheet;
• withdrawal of funds;
• transaction limits;
• transaction history.

The cashless model gives the operator more control and reduces the load on the cashier.

Bonuses and loyalty

The arcade software may include player retention tools.

• bonus points;
• loyalty cards;
• personal offers;
• cashback;
• player levels;
• promotional campaigns;
• tournaments;
• jackpots.

Such tools help to work with repeated visits and increase player engagement.

Slot and GGR Reporting

Reporting shows how the hall and individual machines work.

• the amount of bets;
• amount of payments;
• GGR;
• revenue by machines;
• revenue by shift;
• player activity;
• popular games;
• cash transactions;
• TITO operations;
• equipment errors;
• abnormal events.

GGR is gross gaming income.

It is calculated as the difference between player bets and player payments.

This indicator helps the operator to understand the real effectiveness of the hall before taking into account taxes, commissions and operating expenses.

Equipment monitoring

Technical monitoring helps reduce machine downtime.

• device errors;
• disconnection of communication;
• reboots;
• unavailable games;
• abnormal events;
• Service operations
• Status changes
• service signals.

If the machine stops working, the operator or technician receives information faster.

This reduces revenue losses and improves the quality of service for players.

Security and access

In the arcade, it is important to share the rights of employees.

• administrator;
• cashier;
• shift manager;
• technician;
• financial manager;
• compliance specialist;
• network owner.

Each role should only have access to the required functions.

For example, the cashier can work with payments, but should not change the settings of the machines. The technician can see device errors, but should not edit financial statements.

Event logs

All important actions must be saved in the logs.

• Employee entry
• opening of the shift;
• Cash transaction
• manual adjustment;
• payment;
• creation of a TITO ticket;
• ticket redemption;
• machine error;
• changing settings;
• suspicious action.

Logs help to check controversial situations, monitor personnel and prepare data for internal security.

Integration

Software for the arcade can be connected to other platform modules.

• cash system;
• TITO system;
• game providers;
• payment providers;
• purse system;
• bonus system;
• BI analytics;
• CRM;
• monitoring server;
• regulatory reporting.

Integrations allow you to collect data in one loop and not keep records manually.

Why do you need such software

Software for the arcade is needed to control, record and scale the work of the arcade.

• monitor slot machines;
• see the condition of the equipment;
• Manage cash and disbursements
• support TITO and non-cash payments;
• Analyze rates, payouts, and GGRs
• monitor personnel;
• Reduce manual errors
• Find technical problems faster
• manage bonuses and loyalty;
• prepare reports for management.

For one hall, this is a daily control system. For a network of halls - the basis of centralized control of the slot infrastructure.