Cashless payments in gambling halls

Cashless payments in gambling halls are a financial infrastructure that allows the operator to work not only with cash, but also with cards, QR payments, internal wallets, payment terminals and other cashless tools.

Such a system helps to speed up the service of players, reduce the load on the cashier, improve the control of operations and make the movement of funds more transparent.

What non-cash payments include

• replenishment of the player's balance;
• withdrawal of funds;
• payment by credit card;
• QR payments;
• payment terminals;
• the player's internal wallet;
• cashless card;
• communication with TITO;
• transaction limits;
• transaction history;
• Check payment status
• financial statements.

The main task of such a system is to connect payments, cash desks, gaming devices and player accounting in one circuit.

For which objects is suitable

Non-cash payments can be used in different formats of the ground gambling business.

The system may be a separate payment module or part of a common gaming floor management platform.

Replenishment of the player's balance

One of the main scenarios is to replenish the player's balance without cash.

• bank card;
• payment terminal;
• QR code;
• electronic wallet;
• the player's internal card;
• prepaid card;
• local payment method.

Upon successful operation, the balance may be available in the player's wallet, on the player's card, in the terminal, or in a related gaming product.

Payments to players

The non-cash system can be used not only for replenishment, but also for payments.

• output to the map;
• output to the wallet;
• Cash payout after confirmation
• partial payment;
• withdrawal limits;
• manual check of large operations;
• payment journal;
• Transaction status.

For security, large payouts may require manager confirmation or additional verification.

Players' wallets

Cashless payments often work in conjunction with the player wallet system.

• available balance;
• replenishment history;
• payment history;
• bonus balance;
• limits;
• Lock status
• communication with the player's card;
• association with a loyalty program.

This approach is convenient for operators who want to combine different gaming products, cash registers and payments in one system.

Communication with the cash desk

Cashless payments do not cancel the cash system, but complement it.

• non-cash replenishment;
• non-cash payment;
• Payment status
• purse operation;
• manual adjustment;
• return;
• cancellation of the operation;
• cash shift;
• cashier action.

This allows the operator to see the full picture of cash and non-cash transactions per shift.

Cashless и TITO

In some models, cashless payments may work in conjunction with TITO.

• the player replenishes the balance cashless;
• the system creates a ticket or balance on the card;
• the player uses the funds on the machine;
• after the game receives a new ticket or balance;
• the cash desk or the system makes the payment.

This model helps reduce the number of cash transactions and speed up the player's movement between devices.

Transaction Limits and Rules

Limits and control are important for non-cash payments.

• minimum replenishment amount;
• maximum replenishment amount;
• payment limit;
• player limit;
• Payment method limit
• shift limit;
• Cashier limit
• mandatory confirmation of major transactions;
• restrictions on player status.

Limits help control financial risks and comply with the operator's internal rules.

Payment security

The payment system should protect the operator from errors, duplicates and suspicious transactions.

• Payment status
• Uniqueness of the transaction
• Resubmit the transaction
• suspicious amount;
• too frequent operations;
• Off-shift activities
• discrepancies between the cash desk and the payment provider;
• employee actions.

All important events must be saved in the logs.

Transaction logs

Logs are needed for internal control, reconciliation and investigation of disputes.

• Create a payment
• successful replenishment;
• A denied payment
• cancellation of the operation;
• return;
• payment;
• manual adjustment;
• cashier action;
• Manager confirmation
• payment provider error.

Logs help the operator understand what happened to each operation and who performed the action.

Reporting on non-cash payments

It is important for the operator to see the payment indicators separately and in conjunction with the cash desk.

• the amount of non-cash replenishment;
• the amount of non-cash payments;
• Number of operations
• successful payments;
• Denied payments
• returns;
• player operations;
• cashier transactions;
• Shift operations
• Payment method transactions
• discrepancies and errors.

Summary reports on locations and payment channels are important for the network of halls.

Relationship to GGR and revenue

Cashless payments are not equal to GGR, but they help control the movement of funds.

• player replenishment;
• payments to players;
• rates;
• game payments;
• GGR;
• cash transactions;
• TITO operations;
• purse balances.

GGR is calculated as the difference between player bets and player payouts.

The payment module helps to understand how financial transactions are related to gaming activity and cash desk.

Integration

Cashless payments usually require integration with other systems.

• payment providers;
• cash system;
• a player wallet system;
• TITO system;
• a gaming hall management system;
• slot machines;
• betting terminals;
• AML and KYC control;
• BI analytics;
• regulatory reporting.

Integrations allow the operator not to transfer payment data manually and control operations in a single platform.

For one hall and network of objects

Cashless payments can be useful both for one hall and for a network of gambling facilities.

For one hall, the system simplifies the cash register and speeds up operations.

• uniform payment rules;
• centralized limits;
• summary reports;
• control of providers;
• location comparison;
• error monitoring;
• general history of operations;
• unified security policy.

This helps the operator to scale the cashless model without losing control.

Why you need non-cash payments

Cashless payments in gambling halls are needed for more convenient, faster and transparent financial work.

• reduce dependence on cash;
• accelerate replenishment and payments;
• reduce the load on the cashier;
• link payments to players' wallets;
• control limits;
• Maintain transaction logs
• Analyze payment channels
• Reconcile payments, cash and GGR
• manage payments in a network of halls;
• reduce operational risks.

For the player, this is a more convenient way to replenish and withdraw funds. For the operator - a tool for controlling, accounting and scaling the financial infrastructure.