Guides is a system of educational materials and tips that helps players better understand platform mechanics, game rules, and interface capabilities. Such tools are used to improve the user experience and accelerate onboarding of new users.
Game guides may include game instructions, explanation of bonus mechanics, interface prompts, training screens, and contextual help within gameplay. This allows players to navigate the system faster and interact more actively with the platform.
The guide system also reduces the load on the support service, as users get answers to basic questions right inside the platform interface.
JackCode implements learning guides and tips systems in gaming platforms, helping operators improve user experience, increase player engagement, and reduce failure rates.
What tasks do game guides solve:
- Accelerating onboarding new players
- Game mechanics explained
- Interface Assistance
- Reduce user errors
- Reduce support burden
- Increased player engagement
Main types of guides
| Type of guide |
Description |
| Game Guides |
Game Mechanics Instructions |
| Platform Guides |
Platform Interface Training |
| Bonus Guides |
Explanation of bonus systems |
| Tutorial Screens |
First Login Training Screens |
| Contextual Help |
Hints inside the interface |
| Strategy Tips |
Game strategy tips |
Guides system components
| Component |
Appointment |
| Help Center |
Platform Help Center |
| Guide Engine |
Guide management system |
| Tooltip System |
Interface tooltips |
| Tutorial Manager |
Training scenarios |
| Knowledge Base |
Platform Knowledge Base |
What data does the system use?
| Data type |
Appointment |
| Player Behavior |
User behavior |
| Navigation Data |
Interface navigation |
| Game Interaction |
Interaction with games |
| Support Requests |
Appeals in support |
| Tutorial Completion |
Completing training scenarios |
How Guides works
| Stage |
Description |
| Behavior analysis |
System identifies difficulty points for players |
| Creating guides |
Instructions and tips are generated |
| Show prompts |
The player gets help in the interface |
| User training |
Player learns platform mechanics |
| Increased activity |
The player uses the system more confidently |
Advantages of the guide system
| Advantage |
Practical value |
| Rapid platform adoption |
Players start playing faster |
| UX improvement |
The platform becomes clearer |
| Reducing errors |
Players are less likely to do the wrong thing |
| Increased engagement |
Players are using features more |
| Reduce support burden |
Fewer help desk calls |
Who uses Guides
| Participant |
Role |
| Product Teams |
Design training scenarios |
| UX Teams |
Optimize user experience |
| Marketing Teams |
Use guides to train players |
| Support Teams |
Reduce support burden |
| Analytics Teams |
Analyze the effectiveness of training |
The game guide system helps platforms educate users, improve the user experience and increase player engagement in gaming products.
